Lake County Lifeline

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2-1-1 Frequently Asked Questions


  • What types of issues can 2-1-1 help me with?
    We've compiled a list of some of the more common questions that we hear from 2-1-1 callers.

Basic Human Needs
Food banks
Financial aid
Utility assistance

Physical and Mental Health
Prenatal care
Children's health insurance
Crisis intervention
Support Groups
Drug and alcohol treatment

Older Adults
Adult day care
Meals on Wheels
Respite care
Home health care
Senior centers

Employment and Income
Job training
Job search
Public assistance

Children, Youth and Family Childcare
After-school programs
Family resource centers
Camps/recreation programs
Protective services

Opportunities to volunteer
Opportunities to donate

Times, locations of City Council meetings
Information about community events
How to contact government offices and public officials

Events, Occurrences
Updates about emergency situations
(ex. power outages) and community-wide issues

  • Will 2-1-1 work from my cell/mobile phone?
    Yes. However, you may reach a different county’s 2-1-1 depending on where you are geographically located when you make the call. If you reach another county’s 2-1-1, simply ask to be transferred to Lake County 2-1-1 and they will do so. You can also call Lake County directly from your cell phone by calling 440-639-4420.

  • Can I call 2-1-1 from a phone where I work?
    Usually. Some companies block 3-digit calls from business phones because of fees that can be associated with those calls. If that's the case at your company, we hope you'll ask that 2-1-1 be "unblocked". Your employer will not incur any fees for 2-1-1 calls made by employees. You can also call our regular phone number, 440-639-4420.

  • What about emergencies?
    2-1-1 is not an emergency line. Please call 9-1-1 if you're facing a situation that requires help from police, fire, or medical resources.

  • What if I just need the phone number for a residence or business?
    4-1-1 is still your best bet for directory assistance.

  • When can I call 2-1-1?
    2-1-1 is available to you 24 hours a day, 365 days a year. Call anytime you need help.

  • If I call 2-1-1, what can I expect?
    Your call will be answered by a trained information and referral specialist.
    That person will tap into 2-1-1's extensive database of area services, programs, and resources as he or she guides you toward appropriate answers.


Energy Assistance Office
Address: 54 S.  State Street #303, Painesville, OH 44077
Hours of Operation:  M-W-F 7:30 AM to 3:30 PM ~ T-TH 8:30 AM to 4:30 PM
Phone:  440-350-9160  Fax:  440-350-9166
Agency email:
Get Directions

Community Services Office
54 S. State Street #309, Painesville, OH 44077
Hours of operation:  M-F  8:30 AM-4:30 PM
Phone: 440-354-2148  Fax: 440-354-2897
Agency email:       
Get Directions

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Last Updated October 25, 2016

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