Give Help, Get Help 211 Frequently Asked Questions

FAQs

• What types of issues can 2-1-1 help me with?
  We've compiled a list of some of the more common questions that we hear from 2-1-1 callers.

Basic Human Needs Food banks Shelter Clothing Financial aid Utility assistance Physical and Mental Health Healthcare Medicaid Medicare Prenatal care Children's health insurance Crisis intervention Support Groups Counseling Drug and alcohol treatment intervention/rehabilitation Older Adults Adult day care Meals on Wheels Respite care Home health care Transportation Nutrition Senior centers

Employment and Income Support Job training Job search Education Public assistance Children, Youth and Family Childcare After-school programs Family resource centers Camps/recreation programs Mentoring Tutoring Protective services Volunteering Opportunities to volunteer Opportunities to donate Community/Government Times, locations of City Council meetings Information about community events How to contact government offices and public officials Events, Occurrences Updates about emergency situations (ex. power outages) and community-wide issues

• Will 2-1-1 work from my cell/mobile phone?
  Yes. However, you may reach a different county’s 2-1-1 depending on where you are geographically located when you make the call. If you reach another county’s 2-1-1, simply ask to be transferred to Lake County 2-1-1 and they will do so. You can also call Lake County directly from your cell phone by calling 440-639-4420.
  
  
• Can I call 2-1-1 from a phone where I work?
  Usually. Some companies block 3-digit calls from business phones because of fees that can be associated with those calls. If that's the case at your company, we hope you'll ask that 2-1-1 be "unblocked". Your employer will not incur any fees for 2-1-1 calls made by employees. You can also call our regular phone number, 440-639-4420.
  
  
• What about emergencies?
  2-1-1 is not an emergency line. Please call 9-1-1 if you're facing a situation that requires help from police, fire, or medical resources.
  
  
• What if I just need the phone number for a residence or business?
  4-1-1 is still your best bet for directory assistance.
  
  
• When can I call 2-1-1?
  2-1-1 is available to you 24 hours a day, 365 days a year. Call anytime you need help.
  
  
• If I call 2-1-1, what can I expect?
  Your call will be answered by a trained information and referral specialist.
  That person will tap into 2-1-1's extensive database of area services, programs, and resources as he or she guides you toward appropriate answers.