Regulated utility companies offer the Percentage of Income Payment Plan (PIPP) to allow customers to pay a percentage of their monthly income to maintain their utility service. The program varies slightly by utility company, but allows customers an option for maintaining their utility service when a household budget is not sufficient to cover their entire usage. The PIPP program has income eligibility criteria of 150% of the federal poverty level.
PIPP Plus! Information Flyer
Emergency HEAP’s Winter Crisis Program (WCP) provides assistance with utility disconnection, impending utility disconnection and bulk fuel supplies during the winter heating season of November 1 through March 31. Eligibility is based on HEAP guidelines, including income guidelines that are at 175% of the federal poverty level. Individuals who are homebound due to a medical condition may arrange for a home visit.
Download the Winter Crisis Program Flyer
When funding is available, the Summer Crisis Program also provides assistance providing air conditioners and payment towards electric bills in the summer season. Eligibility is based on HEAP guidelines, including income guidelines that are at 175% of the federal poverty level. Individuals who are homebound due to a medical condition may arrange for a home visit.
Do you have trouble breathing when it is hot outside?
Do you need help paying your electric bill this summer?
If you answered yes to any of these questions, you may qualify for the Home Energy Assistance Program Winter Crisis Program (HEAP WCP).
The HEAP Summer Crisis Program begins July 1 and runs through August 31. The SCP is designed to help qualified households pay for summer cooling. Through the SCP, eligible households can receive a one-time payment on electric bills AND/OR an air conditioner. Air conditioners are
available on a very limited basis and will be given out on a first come, first served basis.
Households must have a gross income that falls at or below 175% of the federal poverty level AND meet one of the following eligibility criteria: either have a household member who is over the age of 60 OR provide original physician documentation of medical necessity—this applies to both City of Painesville and CEI customers. CEI Clients who are currently behind on their PIPP payments are not eligible for financial assistance.
For more information, please contact:
Lifeline, Inc. Energy Assistance Office
54 S. State St. Suite 303
Painesville, OH 44077
Office Phone: 440-350-9160
Appointment Hotline: 1-866-223-1471
The Lifeline, Inc. Energy Assistance Office is open Monday-Friday from 8:30 a.m. to 4:30 p.m. Appointments can be scheduled by calling our automated appointment hotline at 1-866-223-1471. Walk-in appointments are available on a first-come, first served basis on Monday,
Wednesday and Friday.
8:30 a.m. to 4:30 p.m. Monday – Friday
8:30 a.m. Monday
8:30 a.m. Wednesday
8:30 a.m. Friday
Walk-ins appointments are accepted on a first-come, first serve basis at 8:30 a.m. each Monday, Wednesday and Friday morning. Every effort will be made to see as many walk-ins customers as possible, based on the staffing available—this may vary from day to day. Customers will not be allowed to come in for walk-in appointments unless they are able to provide all required documentation at that time. Appointments are scheduled during the remaining hours via the toll free appointment line at 1-866-223-1471. Home visits are available to those who are homebound due to a medical condition.
Office Phone: 440-350-9160
Office Fax: 440-350-9166
Automated Appointment Hotline: 1-866-223-1471