Emergency HEAP-Winter Crisis Program
Emergency HEAP’s Winter Crisis Program (WCP) provides assistance with utility disconnection, impending utility disconnection and bulk fuel supplies during the winter heating season of November 1 through March 31. Eligibility is based on HEAP guidelines, including income guidelines that are at 200% of the federal poverty level. Individuals who are homebound due to a medical condition may arrange for a home visit.
Emergency HEAP—Summer Crisis Program
When funding is available, the Summer Crisis Program also provides assistance providing air conditioners and payment towards electric bills in the summer season. Eligibility is based on HEAP guidelines, including income guidelines that are at 200% of the federal poverty level. Individuals who are homebound due to a medical condition may arrange for a home visit.
Percentage of Income Payment Plan (PIPP)
Regulated utility companies offer the Percentage of Income Payment Plan (PIPP) to allow customers to pay a percentage of their monthly income to maintain their utility service. The program varies slightly by utility company, but allows customers an option for maintaining their utility service when a household budget is not sufficient to cover their entire usage. The PIPP program has income eligibility criteria of 150% of the federal poverty level.
Hours/Walk-in-Times
Office Hours: 8:30 a.m. to 4:30 p.m. Monday – Friday
Walk-in Times: 8:30 a.m. to 11:00 a.m. Monday
8:30 a.m. to 4:00 p.m. Wednesday
8:30 a.m. to 11:00 a.m. Friday
Appointments are scheduled during the remaining hours via the toll free appointment line at 1-866-223-1471. Home visits are available to those who are homebound due to a medical condition.
How to Reach Us
Office Phone: 440-350-9160
Office Fax: 440-354-2897
Email: marinar@lclifeline.org
2009-2010 Annual Income Guidelines
Family Size |
150% |
200% |
1 |
$ 16,245.00 |
$ 21,660.00 |
2 |
$ 21,855.00 |
$ 29,140.00 |
3 |
$ 27,465.00 |
$ 36,620.00 |
4 |
$ 33,075.00 |
$ 44,100.00 |
5 |
$ 38,685.00 |
$ 51,580.00 |
6 |
$ 44,295.00 |
$ 59,060.00 |
7 |
$ 49,905.00 |
$ 66,540.00 |
8 |
$ 55,515.00 |
$ 74,020.00 |
