Emergency HEAP-Winter Crisis Program
Emergency HEAP’s Winter Crisis Program (WCP) provides assistance with utility disconnection, impending utility disconnection and bulk fuel supplies during the winter heating season of November 1 through March 31. Eligibility is based on HEAP guidelines, including income guidelines that are at 175% of the federal poverty level. Individuals who are homebound due to a medical condition may arrange for a home visit.
Walk-ins appointments are accepted on a first-come, first serve basis at 7:30 a.m. each Monday, Wednesday and Friday morning. Every effort will be made to see as many walk-ins customers as possible, based on the staffing available—this may vary from day to day.
Customers will not be allowed to come in for walk-in appointments unless they are able to provide all required documentation at that time. Appointments are scheduled during the remaining hours via the toll free appointment line at 1-866-223-1471. Home visits are available to those who are homebound due to a medical condition.
How to Reach Us
Office Phone: 440-350-9160
Office Fax: 440-350-9166
Automated Appointment Hotline: 1-866-223-1471
Percentage of Income Payment Plan (PIPP Plus!)
Regulated utility companies offer the Percentage of Income Payment Plan (PIPP) to allow customers to pay a percentage of their monthly income to maintain their utility service. The program varies slightly by utility company, but allows customers an option for maintaining their utility service when a household budget is not sufficient to cover their entire usage. The PIPP program has income eligibility criteria of 150% of the federal poverty level.
Emergency HEAP-Summer Crisis Program
The Summer Crisis Program provides air conditioners and payment towards electric bills in the summer season for our community’s most vulnerable residents. The HEAP SCP runs July 1 through August 31 and is designed to help qualified households pay for cooling in the hot summer months. Through the SCP, eligible households can receive a one-time payment on electric bills AND/OR an air conditioner. Air conditioners are available in limited quantity and will be given out on a first come, first serve basis. Eligible households must have a 90-day gross income that falls at or below 175% of the federal poverty level AND meets one of the following eligibility criteria: either has a household member who is over the age of 60, OR provides original physician documentation of medical necessity.
7:30 a.m. to 3:30 p.m. Monday, Wednesday & Friday
8:30 a.m. to 4:30 p.m. Tuesday & Thursday (scheduled appointments only)
7:30 a.m. Monday
7:30 a.m. Wednesday
7:30 a.m. Friday