Kelly was referred to Lifeline for The Homeless Crisis Response Program (HCRP) by a local domestic violence shelter. The HCRP Program provides emergency housing assistance to homeless individuals and families in Lake County. HCRP provides rental assistance as well as assistance with security deposit, first/last month’s rent, utility deposit and/or arrears. To be eligible for the program, customers must have a referral from Project Hope, Forbes House, or be working with an agency who works with those living on the streets or in hotels. When Kelly first came to Lifeline for HCRP assistance, she was a single mom with three children and a baby on the way. She had escaped an unhealthy living situation and was trying to finish school while raising her children. Kelly desperately wanted to establish safe housing for herself and her children, but was in need of the financial resources to do so. Once her referral had been received, Kelly met with Lifeline Program Coordinator, Angela Wrana to complete the intake process for HCRP. Kelly was immediately enrolled in the program and found her new home quickly afterwards. Kelly and her family had previously experienced a house fire, so they found it particularly reassuring that a requirement of The HCRP Program is that Lifeline staff must conduct a safety inspection of the unit prior to signing the lease. This allowed her piece of mind when transitioning into her new home. The HCRP Program provided Kelly with five months of rental assistance as well as assistance with her security deposit and utilities. With this assistance, she was able to save her money to obtain beds for her children, a kitchen table and other needed household items to furnish their home. “This program helped me get on my feet. It literally changed our lives,” says Kelly. Kelly states that her children are thriving in their new environment. “My son, Cameron is autistic. It is very important that he is in a safe and stable environment. This has helped him cope.” The HCRP Program not only assisted her financially, but she also received case management support as well. Kelly communicated with Angela frequently to discuss budgeting and any issues or concerns that she was experiencing. “Kelly was very motivated and determined. She never gave up and was always on top of fulfilling her responsibilities to maintain the resources needed for her family,” said Angela. Since completing The HCRP Program, Kelly has finished school and will be attending her graduation ceremony in May. She is presently saving for a vehicle and keeping her children engaged in activities.